Store Refund & Returns
Travel essential Merchandise can be returned for full refund 30 days from purchase date. Return(s) will not be accepted after the 15 days period. CiLoui Discover LLC does not cover shipping cost for returns.
Fees, Charges and Cancellation Policy
Booking commitment Deposit: CiLoui Discover LLC require a NON-Refundable booking commitment deposit to start reservation for a resort travel package. Cruise deposit refund policy is dependent on cruise line selected. Deposit is 25% of all vacation package total cost and will be credited toward final package payment
Booking & Service Fee(s):
- CiLoui Discover does not charge additional reservation/booking fee for services/products. 25% Deposit sent to CiLoui Discover is transferred to directly to vendors. Refund/Cancellation policy of a vendor is triggered when requested by clients.
- CiLoui Discover does offer an optional non-refundable $50 USD Price Freeze Fee for group reservation to lock in group rate
Travel Insurance:
Each package require travel insurance purchase. Optional travel insurance cost will be offered. Traveler(s) can opt to provide separate travel insurance. Minimum coverage (illness, interuption etc.,) is required. Travel insurance purchase through CiLoui Discover is NON refundable
Cancellation Policy:
CiLoui Discover LLC does not charge cancellation fees. However, the hotel, tour company or airline may require cancellation fee(s) based on their refund/return policy. CiLoui Discover Vacation package cancellation is reviewed internally to select the best option to accommodate our clients.
Resort Vacation: Vacation Package will be administratively cancelled if not paid in full 50 days prior to Vacation Date.
Cruise Vacation: Cruise cancellation/Refund policy will apply. Client(s) are responsible to alert CiLoui Discover of any change to vacation plan.
Contact us if you need to modify or cancel your vacation plans.
Contact us at [email protected] for questions related to refunds and returns.